Shipping & Returns

Shipping

Parts & Supplies

 

***FREE SHIPPING on orders of $45 or more!***

 

For orders less than $45, we will charge a flat fee of $9.99.

 

We will ship by UPS Ground or FedEx Ground. We can ship your items by a quicker method at an additional cost if you desire, but you must Contact Us first before placing your order.

*Please note the expected ship time for each item on the product description page.*

We will process your order the same day and will ship your order ASAP. The quicker you get your products, the happier you are, and the happier we are!

Please feel free to contact us at orders@renusupplies.com or (616) 808-2481 with any additional questions regarding shipping.

 

Equipment

 

 ***FREE SHIPPING on orders of $75 or more!***

 

WOW! Shipping janitorial equipment can be very costly because it can be big and heavy. This is why people LOVE us! We will ship your order for FREE as long as you spend $75 or more.

Equipment will be shipped by UPS Ground or FedEx Ground. However, sometimes items are too big to ship using these standard carriers. If this is the case, we will ship with a freight carrier.

Freight deliveries are made using a semi-trailer or box truck because the items to be delivered are fastened to a pallet and require a fork lift or pallet truck to transport on and off the truck. Lift gate service to our residential/commercial customers is available and needs to be identified during the checkout process.

Freight carriers require a valid phone number for their driver to contact you to allow successful delivery of heavy and/or large shipments. They will contact you by phone prior to driving to your location to ensure you are available to receive your order. Not providing a valid number may result in delayed or failed shipments

If a freight carrier is required, we will contact you to gather the necessary details to ensure the successful delivery of your products.

 

Returns

 

If you need to return an item you MUST contact us first. If you do not and just send an item back, the return will not be processed correctly. Please Contact Us with your order number and details about the product you would like to return. We will respond quickly and provide you with instructions on how to return items from your order.

 

Parts & Supplies  

 

***We offer FREE returns!***

 

You purchased your items:

 

Within 30 days: We will give you a full refund as long as we receive the product in the same brand new, unopened condition as when we sent it out! If it is not in brand new condition the order is subject to a 20% restocking fee.

 

After 30 days: You must contact us. We are pretty awesome and may make an exception. Any return after 30 days will be subject to a 20% restocking fee or will ONLY be refunded back with store credit. Ultimately, we try to do everything we can for our customers!

   

EQUIPMENT

 

***We will accept returns of products, but you (the customer) pay return shipping.*** 

 

You purchased your items:

 

Within 30 days: We will give you a full refund as long as we receive the product in the same brand new, unopened condition as when we sent it out! If it is not in brand new condition you will be subject to a 20% restocking fee.

 

After 30 days: We do not accept returns after 30 days for any equipment purchase. If you have a defective item and need a replacement please contact us. Most products are backed with a manufacturer's warranty. We will do everything in our power to ensure you are happy with your product!

 

 

 

We seriously want to make sure that you are satisfied with EVERY order you place with us. But, you guessed it, we cannot help you if you do not reach out to us.

 

 

 

       Call us at (616) 808-2481, or email us at orders@renusupplies.com so we can resolve any challenges you may encounter.